8/10/2021  An Updated Message to Our Clients Regarding COVID-19

We understand that these are uncertain times and we are trying our best to continue to provide the best possible service to our pet parents.  Because we provide services to clients that will be or have been traveling, we have implemented additional precautions to protect our family and yours while continuing to be here to support your pets’ needs. We continue with our ‘socially distant system”.   All pets will be picked up and dropped off outside in our secure exercise run located just inside the WHITE gate past the reception door. 

• We will continue with our appointment based service.  All drop offs and pickups are scheduled through our website.
• As so many already do, please arrive as close as possible to your appointment time, current staffing levels only allow for one car at a time.
• Please come into the fenced area one at a time, a vehicle parked in front of the bushes means someone else is already here.
• We appreciate that New Clients would like to tour our facility before their pet stay with us, at this time we are NOT offering such tours.

You as the Pet Parents and we as the Pet Boarding Facility must continue to take precautions and do our part to limit risk of exposure.  

Drop Off

Once you arrive at your appointment time, drive around to the parking area in the back.  If there is no other car present, then please come on through the white gate where we will greet you.  You will put your pet in the secure exercise run, remove their collar and leash and take home. Please place all belongings with a filled out check in form on the shelf.  PLEASE minimize the luggage you leave, staying within our usual allowance of 1 bedding item (must fit in bin), 2 toys, food and medications. We will be present and will go over feeding and medication instructions.  Once you leave we move you pet to their accommodations.  The process for cat drop-off is the same as for dogs.  All cats should be transported in suitable carrier.

Pick up

Your pet will be placed in our secure exercise run at your appointment time and from here you can put their collar and leash on them to go home.  We will also place all luggage on the shelf to your right for you to pick up.  Please complete payment with us and sign your pet out to go home.  The process for cat pick-up is the same as for dogs.  All cats should be transported in suitable carrier.

Payments

We no longer accept credit cards or checks.  Only cash payments.  Full payment is expected at time of pick up and we can make change. The evening before pets scheduled pickup, a detailed invoice will be sent to the email used when making the original booking, so please monitor that email address.  We also include the scheduled pick up time as a reminder. 

We continue to work hard so that your pet has a great time whilst staying with us. This includes taking measures to help ensure that our customers and we here at Paw Pleasers stay healthy. We will closely monitor developments and the recommendations of the CDC and may take additional measures.

We welcome feedback, so please let us know via email: pawpleaserspetresort@gmail.com .

We are sure that the situation regarding COVID-19 will improve, but it might take a bit of time.

Best wishes from the Team at Paw Pleasers