9/20/2020 An Updated Message to Our Clients Regarding COVID-19
Because we provide services to clients that will be or have been traveling we feel that we need to implement new policies in an effort to protect our family and yours while continuing to be there to support your pets’ needs. We have updated how we are handling pet drop off and pickups. We are moving to a ‘no customer contact’ system for the foreseeable future. All pets will be picked up and dropped off in our secure exercise run located just inside the WHITE gate past the reception door.
Nobody here at Paw Pleasers is sick, we have not had any reports of any clients being sick. But, you as the Pet Parents and we as the Pet Boarding Facility must take precautions to limit the risk of exposure.
Based on research, pets cannot contract COVID-19 and are not a carrier of it.
You will put your pet in the exercise run, remove their collar and leash and take home with you. Please place all belongings with a filled out check in form in the bin provided on the cart next to the tan door. PLEASE minimize the luggage you leave staying within our usual allowance of 1 bedding item (must fit in bin), 2 toys, food and medications. Once you have returned to your car a staff member will go out and greet your pet placing a Paw Pleasers break-away collar on them and move them to their accommodation. The process for cat drop-off is the same as for dogs. All cats should be transported in suitable carrier.
Your pet will be placed in our secure exercise run at your appointment time and from here you can put their collar and leash on them to go home. We will also place all luggage on the shelf to your right for you to pick up. The process for cat pick-up is the same as for dogs. All cats should be transported in suitable carrier.
We will be emailing an estimate for your pets stay a day or so before your pickup date. This estimate will be for the total cost of your pets stay plus any extras (meds, baths, etc) that you may have added. We will also list the cash total in the notes section of the estimate.
Cash : you can take advantage of our cash discount by:
The cash discount price will be listed in the notes section of the estimate that will be emailed to you prior to pick. DO NOT ACCEPT THE ESTIMATE. You can pay with exact cash at pick up. Please remember we are unable to offer any change at this time. There will be a drop box for you to put your payment into.
If you would like to pay with a card please accept the estimate, it will become an invoice, then pay the invoice online before pick up.
We understand that this is an uncertain time and we are trying our best to continue to provide the best possible service to our pet parents.
We have implemented additional precautions at this time to lower the risk for our staff and you:
- At this time we will be converting to an appointment based schedule. All drop offs and pickups will be by appointment during our regular hours.
- Please come into the fenced area one at a time, a vehicle parked in front of the bushes means someone else is already here.
- We understand that New Clients would like to tour our facility before their pet is staying with us, at this time we cannot offer such tours.
Your pet care needs may change in the coming weeks/months because you will be working from home, may reconsider attending events or change your travel plans. Please remember to keep us posted when you change any travel plans, and we will be flexible regarding the situation. We want everyone to be safe, so please let us know if there is anything we can do to accommodate your service needs during this time.
We continue to work hard so that your pet has a great time with us and which includes taking measures to help ensure that our customers and the staff of Paw Pleasers stay healthy. We will closely monitor the developments and the recommendations of the CDC and may take additional measures.
If you have any questions or suggestions please let us know via email to firstname.lastname@example.org .
We are sure that the situation regarding COVID-19 will become better, but it might take a bit of time.
Best wishes from the Team at Paw Pleasers Pet Resort