3/17/20 An Updated Message to Our Clients Regarding COVID-19
Because we provide services to clients that will be or have been traveling we feel that we need to implement new policies in an effort to protect our family and yours while continuing to be there to support your pets’ needs. We have updated how we are handling pet drop off and pickups. We are moving to a ‘no customer contact’ system for the forseeable future. All pets will be picked up and dropped off in our secure exercise run located just inside the WHITE gate near the office door.
Nobody here at Paw Pleasers is sick, we have not had any reports of any clients being sick. But, you as the Pet Parents and we as Pet Boarding Facility must take precautions to limit the risk of exposure.
Based on research, pets cannot contract COVID-19 and are not a carrier of it.
You will put your pet in the excerise run, remove their collar and leash and take home with you. Please place all belongings with a filled out check in form in the bin provided on the cart next to the tan door. PLEASE minimize the luggage you leave staying within our usual allowance of 1 bedding item (must fit in bin), 2 toys, food and medications. Once you have returned to your car a staff member will go out and greet your pet placing a Paw Pleasers break-away collar on them and move them to their accommodation.
Your pet will be placed in our secure excerise run at your appointment time and from here you can put their collar and leash on them to go home. We will also place all luggage in the bin to your right for you to pick up.
If you wish to pay by card please let us know and we will email you an invoice for you to pay online in advance of pickup.
If you would like to take advantage of our cash discount please call before drop of so we can give you a total. You can then leave an envelope with the exact change in the bin with your luggage on the day of Drop off. You will not be able to pay in cash on day of pickup.
We understand that this is an uncertain time and we are trying our best to continue to provide the best possible service to our pet parents.
We have implemented additional precautions at this time to lower the risk for our staff and you:
- At this time we will be converting to an appointment based schedule. All drop offs and pickups will be by appointment during our regular hours.
- Please come into the fenced area one at a time, a vehicle parked in front of the bushes means someone else is already here.
- We understand that New Clients would like to tour our facility before their pet is staying with us, at this time we cannot offer such tours.
Your pet care needs may change in the coming weeks/months because you will be working from home, may reconsider attending events or change your travel plans. Please remember to keep us posted when you change any travel plans, and we will be flexible regarding the situation. We want everyone to be safe, so please let us know if there is anything we can do to accommodate your service needs during this time.
We continue to work hard so that your pet has a great time with us and which includes taking measures to help ensure that our customers and the staff of Paw Pleasers stay healthy. We will closely monitor the developments and the recommendations of the CDC and may take additional measures.
If you have any questions or suggestions please let us know via email to firstname.lastname@example.org .
We are sure that the situation regarding COVID-19 will become better, but it might take a bit of time.
Best wishes from the Team at Paw Pleasers Pet Resort